CloudZen Innovations GmbH ("CloudZen", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit our website, engage with our services, attend our events, download our content, or otherwise interact with us, and how we use, share, and protect that information.
This Privacy Policy applies to personal data collected from website visitors, prospects, customers, partners, suppliers, and recipients of our communications. It does not apply to personal data that we process on behalf of our customers while providing consulting, engineering, cloud, data, AI, PLM, or digital transformation services. Such processing is governed by the applicable customer agreements and Data Processing Agreements (DPAs).
Quick Summary
We collect information that you voluntarily provide to us, information collected automatically through website technologies, and information obtained from trusted business sources. We use this information to:
- Respond to enquiries and service requests.
- Deliver our consulting and technology services.
- Improve our website and user experience.
- Send relevant business communications and marketing content.
- Meet legal and regulatory obligations.
You have rights regarding your personal data. To exercise these rights, contact us at privacy@cloudzeninnovations.com
1. Who We Are
CloudZen Consulting GmbH is a Germany-based consulting and technology services company specializing in:
- Product Lifecycle Management (PLM)
- Data Engineering
- Artificial Intelligence & Machine Learning
- AI Advisory
- Platform Engineering
- Cloud Transformation
- Enterprise Applications
- ERP Integrations
- Digital Product Passport (DPP)
Registered Office
CloudZen Consulting GmbH
Hennebergerstrasse 35
90475 Nuremberg
Germany
Email: privacy@cloudzeninnovations.com
Website: www.cloudzeninnovations.com
For the purposes of the EU General Data Protection Regulation (GDPR), CloudZen Consulting GmbH acts as the Data Controller for personal data collected through our website and marketing activities.
2. Personal Data We Collect
2.1 Information You Provide to Us
We may collect:
Identity and Contact Information
- Name
- Job title
- Company name
- Business email address
- Telephone number
- Country and location
Enquiry and Business Information
- Information submitted through contact forms
- Requests for proposals (RFPs)
- Meeting requests
- Project requirements
- Customer support requests
Marketing Information
- Newsletter subscriptions
- Event registrations
- Webinar registrations
- Download requests for whitepapers, case studies, and reports
- Communication preferences
Recruitment Information
If you apply for employment opportunities with us:
- Resume/CV
- Cover letter
- Employment history
- Education details
- Professional certifications
- References
Correspondence
- Email communications
- Meeting notes
- Call records
- Business correspondence
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
Device Information
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Screen resolution
Usage Information
- Pages viewed
- Time spent on pages
- Navigation paths
- Downloads
- Referring websites
- Search terms used
Cookie and Tracking Data
Information collected through cookies and similar technologies as described in our Cookie Policy.
2.3 Information From Third Parties
We may obtain business-related information from:
- Professional networking platforms such as LinkedIn
- Business intelligence providers
- Public company websites
- Industry directories
- Existing customers and business partners
- Event organizers and sponsors
3. How We Use Personal Data
We process personal data for the following purposes:
Where processing is based on legitimate interests, we ensure that such interests do not override your rights and freedoms.
4. Marketing Communications
CloudZen may send:
- Industry insights
- Technology updates
- Whitepapers and reports
- Webinar invitations
- Event announcements
- Service updates
Where required by law, we will obtain your consent before sending marketing communications.
Every marketing email contains an unsubscribe link.
You may opt out at any time by:
- Clicking the unsubscribe link
- Contacting privacy@cloudzeninnovations.com
Opting out of marketing communications does not affect service-related communications.
5. How We Share Personal Data
We do not sell personal data.
We may share information with:
5.1 Service Providers
Trusted providers assisting us with:
- Website hosting
- Cloud infrastructure
- CRM systems
- Marketing automation
- Analytics
- Email delivery
- Recruitment management
- Accounting and finance systems
These providers process personal data only under documented instructions and appropriate contractual safeguards.
5.2 Business Partners and Subcontractors
Where necessary to deliver requested services, we may share relevant information with:
- Technology partners
- Delivery partners
- Approved subcontractors
All such parties are contractually required to maintain confidentiality and data protection standards.
5.3 Legal Requirements
We may disclose information:
- To comply with legal obligations
- In response to lawful requests from authorities
- To protect our legal rights
- To investigate fraud or security incidents
5.4 Corporate Transactions
In connection with mergers, acquisitions, reorganizations, or asset sales, personal data may be transferred as part of the transaction, subject to applicable legal requirements.
6. International Data Transfers
CloudZen operates internationally and may transfer personal data outside the European Economic Area (EEA).
Where such transfers occur, we implement appropriate safeguards, including:
- European Commission Standard Contractual Clauses (SCCs)
- UK International Data Transfer Addendum where applicable
- Transfer Impact Assessments
- Additional technical and organizational measures
You may request information regarding these safeguards by contacting us.
7. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
After retention periods expire, data is securely deleted or anonymized.
8. How We Protect Your Data
CloudZen maintains technical and organizational measures designed to protect personal data, including:
- Encryption in transit using TLS
- Encryption at rest where appropriate
- Role-based access controls
- Multi-factor authentication
- Security monitoring
- Vulnerability assessments
- Regular patch management
- Employee confidentiality obligations
- Security awareness training
- Incident response procedures
Although we take reasonable measures, no system can be guaranteed to be completely secure.
9. Your Rights Under GDPR
Subject to applicable law, you have the right to:
Access
Request access to personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal data where applicable.
Restriction
Request limitation of processing activities.
Data Portability
Receive your personal data in a structured format.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent at any time where processing relies on consent.
Lodge a Complaint
Submit a complaint to your local supervisory authority.
10. Exercising Your Rights
To exercise your rights, contact:
Email: privacy@cloudzeninnovations.com
Subject line: Data Subject Request
We may require verification of your identity before responding.
We will respond within the timelines required under applicable law, typically within one month.
11. Children's Privacy
Our website and services are intended for business users and professionals.
We do not knowingly collect personal data from individuals under the age of 16.
If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove the information.
12. Third-Party Websites
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Legal requirements
- Business operations
- Technology
- Data processing activities
Any material changes will be posted on this page along with an updated revision date.
14. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
CloudZen Consulting GmbH
Hennebergerstrasse 35
90475 Nuremberg
Germany
Email: privacy@cloudzeninnovations.com
For GDPR-related matters, you may also contact our Data Protection Representative at:
dpo@cloudzeninnovations.com