This Policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, mobile device, or browser when you visit a website. Cookies help websites function properly, remember user preferences, improve performance, and provide information about how visitors interact with the website.
In addition to cookies, we may use similar technologies including:
- Web beacons
- Tracking pixels
- Local storage technologies
- Session identifiers
- Analytics tags
- Server logs
For simplicity, all such technologies are referred to as "cookies" in this Policy.
2. Why We Use Cookies
CloudZen uses cookies to:
- Ensure the Website functions properly
- Maintain security and prevent fraud
- Remember user preferences
- Analyze website traffic and performance
- Improve user experience
- Support marketing and business development activities
- Track downloads of gated content
- Measure campaign effectiveness
- Understand visitor engagement
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the operation and security of the Website and cannot be disabled through our cookie preference tools.
Examples include:
- Session management
- Security authentication
- Consent preference storage
- Load balancing
- Fraud prevention
Without these cookies, certain parts of the Website may not function properly.
3.2 Functional Cookies
Functional cookies allow the Website to remember choices you make and provide enhanced functionality.
Examples include:
- Language preferences
- Region selection
- Form preferences
- User experience settings
3.3 Analytics Cookies
Analytics cookies help us understand how visitors use our Website.
These cookies may collect information such as:
- Pages viewed
- Time spent on pages
- Navigation paths
- Referral sources
- Website performance data
- Download activity
The information collected helps us improve the Website and user experience.
3.4 Marketing Cookies
Marketing cookies help us understand engagement with our content and measure the effectiveness of our marketing activities.
These cookies may be used to:
- Measure campaign performance
- Track webinar registrations
- Track content downloads
- Monitor interactions with marketing communications
- Understand visitor interests
- Support lead nurturing activities
Marketing cookies are used only where consent is required and has been provided.
4. Zoho Cookies and Tracking Technologies
CloudZen uses Zoho services to support customer relationship management, website engagement, marketing automation, customer communications, analytics, lead management, webinar registrations, and related business operations.
CloudZen may use one or more of the following Zoho services:
- Zoho CRM
- Zoho Campaigns
- Zoho Marketing Automation
- Zoho Forms
- Zoho SalesIQ
- Zoho Analytics
- Zoho Desk
- Zoho Webinar
These services may place cookies or similar technologies on your device to:
- Recognize returning visitors
- Track website interactions
- Monitor form submissions
- Track downloads of whitepapers, reports, and gated content
- Measure marketing campaign effectiveness
- Improve Website functionality
- Analyze visitor behavior and engagement
- Support customer communications and business development activities
Information collected through these technologies may include:
- IP address
- Device information
- Browser type and version
- Operating system
- Pages visited
- Referring websites
- Session information
- Form submissions
- Download activity
- Marketing interaction data
Data collected through Zoho services is processed in accordance with our Privacy Policy and applicable data protection laws.
5. Third-Party Cookies
The Website may contain embedded content, integrations, or links from third-party providers.
These third parties may set cookies independently and collect information according to their own privacy policies.
Examples may include:
- Social media platforms
- Video hosting providers
- Webinar platforms
- Analytics providers
- Cloud infrastructure providers
CloudZen does not control third-party cookies.
We encourage you to review the privacy and cookie policies of those providers.
6. Legal Basis for Cookie Processing
For visitors located within the European Economic Area (EEA), United Kingdom, or Switzerland, CloudZen processes cookie-related information based on the following legal grounds:
Strictly Necessary Cookies
Legitimate Interest
These cookies are necessary for operating and securing the Website.
Functional, Analytics, and Marketing Cookies
Consent
Where required by law, these cookies are used only after obtaining your consent through our cookie consent mechanism.
You may withdraw your consent at any time.
7. Managing Your Cookie Preferences
You can control cookies in several ways.
Through Our Cookie Banner
When available, you may:
- Accept all cookies
- Reject non-essential cookies
- Customize cookie categories
- Withdraw previously granted consent
Through Browser Settings
Most browsers allow you to:
- View cookies
- Delete cookies
- Block cookies
- Configure cookie notifications
Please note that disabling certain cookies may affect Website functionality.
8. Information Collected Through Cookies
Depending on the type of cookie, information collected may include:
Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Screen resolution
Usage Information
- Pages visited
- Click activity
- Navigation paths
- Time spent on pages
- Downloads
- Referral sources
Marketing Information
- Campaign engagement
- Newsletter interactions
- Webinar registrations
- Form submissions
- Content downloads
Where cookie data can identify an individual or is linked to personal information, it is treated as personal data and processed in accordance with our Privacy Policy.
9. Data Retention
Cookie retention periods vary depending on their purpose.
Some cookies are deleted automatically when you close your browser, while others remain on your device until they expire or are manually deleted.
Retention periods may vary based on the service provider and cookie type.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in legal requirements
- Technology updates
- New services and integrations
- Changes in our data processing practices
Any changes will be posted on this page together with an updated revision date.
11. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
CloudZen Innovations GmbH
Hennebergerstrasse 35
90475 Nuremberg
Germany
Email: privacy@cloudzeninnovations.com
Website: https://www.cloudzeninnovations.com
For privacy-related matters, please refer to our Privacy Policy or contact:
privacy@cloudzeninnovations.com